FAQ’s / Help


How do I create an account?

  • Register here with your email/username and a password of your choice

How do I edit my account information?

  • Log in your account and edit the details you need

I forgot my password.

  • Log in your account and edit the details you need


How do I return my product?

I received the wrong product.


When will my order be dispatched?

  • All orders are dispatched on the next business day. This excludes weekends and UK Bank Holidays.

Was my order shipped?

  • We will email you when your order is shipped.

How do I track my order?

  • You can check your tracking details on your account

 I need to cancel my order.



  • VAT is included in every order.

Payment options.

  • Card payments are processed through a Worldpay secure external link.

When you choose to pay by Debit/Credit Card you are taken into Worldpay external link. We understand it takes longer to process your payment but this ensures your personal information is safe. Worldpay is PCI DSS complaint. We at Smart Clothing Menswear don’t hold card details.

  • We accept Visa, Visa Debit, Mastercard, American Express, Maestro and PayPal
  • All card details and information is encrypted for your security.

When will the money leave my account?

  • Your Credit/Debit card is charged instantly.

When will my refund appear on my back account?

  • Depending on your bank it usually takes 2-7 days. Refunds are processed within 1-2 working days.